We are committed to protecting and respecting your privacy and take this very seriously.
Who we are/How to contact us
You can find our full contact details, and get in touch with us, by clicking on the Contact Us link on this website.
What we do with your personal information
By becoming a subscriber or by making a booking on this website you consent to receive from us our e-newsletters/marketing and details of special offers or products which we may think may be of interest to you. Your information will be held for our internal use to allow us to improve the services and products we offer, your customer experience, and to enable us to comply with our contractual obligations. If you telephone us, calls may be recorded for training and quality purposes.
We will only share your personal information with our authorised travel service providers, and only as necessary in order to complete a transaction that you have specifically requested. Your details may be provided to security or credit checking companies, public authorities such as customs/immigration if necessary, or to others as required by law. We may also pass your details to any successor to our business (or any relevant part of it).
Information you provide may also be used for statistical purposes. For further details please refer to the section 'IP addresses and Cookies'.
If you have given us permission to use your data for marketing communications you can unsubscribe at any time if you change your mind. If you do not want your details to be used for marketing purposes please advise us. Our details are on the Contact Us link on the footer of each web page.
How we protect your information
If you are making a booking online from this website the system is protected by dual firewalls, Fortigate 300As, and all customer data is stored behind these firewalls in the database servers. We use AES-256bit encryption to encrypt the connection between the user and the server when credit card details are entered. This is an industry standard SSL connection. We never store full credit card information, the details are sent to the bank to complete the transaction and then discarded. We store certain credit card information (last four digits of credit card number, name on card, start date and expiry date) to help with booking management only. For reasons of security we do not store the full card number or the CVV number (the last 3 digits on the reverse of the card).
We may send your details outside the European Economic Area (EEA), e.g. if your holiday is outside the EEA and the hotel needs to be advised of your details. Due to the global nature of the infrastructure of the internet please be aware that controls on data protection outside the EEA may not be as strict as in the UK.
IP addresses and Cookies
Cookies identify the computer you are using, not you personally. On this website we use session cookies to store your current session details. We may use a 30-day cookie to store a campaign or referrer that might have sent you to the site. We may also use a more persistent cookie if you logged in to the site to access your profile. We use an analytics tool to understand which website pages you are visiting and to help us improve the customer journey through the website and site effectiveness. This data allows us to improve the quality of your visit and develop programs, navigation and content that will be of interest to you.
We collect information about your computer (not your name, address, email address or telephone number) through your permanent cookie file for the purpose of assessing the effectiveness of site content and traffic. This data allows us to improve the quality of your visit.
Links to third party sites
Our websites may contain hyperlinks to websites operated by parties other than us. Such hyperlinks are provided for your reference only. We do not control websites which we do not operate, and are not responsible for their contents or your use of them. Inclusion of these links to such websites does not imply any endorsement of the material on such websites or any association with their operators. You should seek information concerning any financial protection that may be available to you from any non-ABTA company, as ABTA financial protection would not apply to these companies.
Access to information
You have the right to ask us in writing for a copy of the information which we hold about you (for which we may charge a statutory fee). Any request should be sent to us at the address shown under the Contact Us Link on this website. If you believe that any of your personal information that is held or being processed is incorrect then please contact us immediately.